The Refactor Factory

Product · VoiceX

Your AI voice agent that never sleeps, never forgets, never puts customers on hold.

VoiceX is an intelligent AI voice agent platform that handles inbound and outbound calls — sales, support, booking, follow-ups, verification and collections — in your customer's preferred language, 24/7. Built to sound like your brand and run at scale.

24/7 · Multilingual · Inbound & Outbound · CRM-ready · Human Handoff

Why VoiceX

Your customers deserve conversations, not hold music.

24/7

Coverage

Never miss a call — nights, weekends and peak hours handled without burnout.

90%

Containment

Most conversations resolved without human intervention.

5+

Languages

English, Hindi, Marathi, Tamil, Telugu and growing.

<3s

Response

Instant pick-up — no hold music, no queue.

Features

Everything a modern voice agent needs — nothing it doesn't.

Inbound & Outbound Calls

Handle incoming customer calls and run outbound campaigns — sales, follow-ups, reminders and surveys — from a single platform.

Multilingual Conversations

Speak with customers in English, Hindi, Marathi, Tamil, Telugu and more — without standing up a new team per language.

Appointment Booking

Book, confirm and reschedule appointments with calendar-aware dialogue that never double-books or loses the thread.

Call Analytics & Insights

Real-time transcription, sentiment analysis, disposition tracking and conversion metrics — know exactly what works.

Smart Human Handoff

Escalate complex cases to your team with full context — no awkward restarts. The agent knows when to step aside.

Lead Qualification

Score and qualify leads based on conversation signals — pass hot prospects to sales instantly, nurture the rest automatically.

Verification & Collections

Identity checks, payment reminders and collection conversations that stay compliant, clear and on-brand.

CRM & System Integration

Sync with HubSpot, Salesforce, calendars and your internal systems — the agent acts on live context, not stale scripts.

Custom Voice & Persona

Train VoiceX to sound like your brand — tone, language, vocabulary and escalation rules shaped to your business.

Smart Call Routines

Greeting logic, retry schedules, quiet hours, voicemail detection and priority routing — every ring has a purpose.

Use Cases

Built for the calls your business actually gets.

Sales

  • Lead qualification
  • Outbound campaigns
  • Demo scheduling
  • Product enquiries
  • Follow-up calls

Support

  • FAQ handling
  • Order status
  • Ticket creation
  • Support triage
  • Human escalation

Operations

  • Appointment reminders
  • Payment reminders
  • Customer notifications
  • Surveys
  • Confirmations

Industries

Same platform. Tuned for your sector.

HealthcareBanking & FinanceInsuranceReal EstateEducationRetail & E-commerceHospitalityManufacturing

Ready to hear VoiceX on a live line?

Book a demo — we'll call you with an agent shaped to your use case, in your language.

Book a Live Demo